Service Policy - Run Stride

1. Service Overview

At Run Stride, we are committed to providing exceptional service for all your running footwear needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

Email: ask@run-stride.com
Phone: +12044211819
Address: 120 Lorne Ave, Winnipeg, MB R2W 2N9, Canada

2.2 Support Hours

Our customer support team is available:

Monday to Friday: 9:00 AM - 6:00 PM CST
Saturday: 10:00 AM - 4:00 PM CST
Sunday: Closed

3. Shoe Care Services

3.1 Available Services

Professional shoe cleaning
Sole replacement and repair
Lace and eyelet replacement
Waterproofing treatment
Insole replacement
Structural reinforcement

3.2 Service Timeframes

Standard service times:

Assessment: 1-2 business days
Minor repairs: 2-3 business days
Major repairs: 5-7 business days
Custom modifications: 7-10 business days

4. Warranty Services

4.1 Standard Warranty

All new shoes purchased from Run Stride include:

30-day satisfaction guarantee
90-day warranty against manufacturing defects
Free initial fitting adjustment (within 14 days of purchase)

4.2 Extended Care Program

Optional extended care services include:

12-month extended protection
Priority repair service
Bi-annual shoe maintenance
20% discount on repair services

5. Professional Services

5.1 Fitting Services

Comprehensive gait analysis
3D foot scanning
Custom insole fitting
Running style assessment
Shoe recommendation consultation

5.2 Training Services

Running technique workshops
Training program development
Group running clinics
Race preparation guidance

6. Service Pricing

6.1 Assessment Fees

Basic assessment: Free
Comprehensive analysis: $30
Expert consultation: $50

6.2 Repair Costs

Minor repairs: $20-40
Major repairs: $50-120
Custom modifications: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

Professional assessment of all services
Quality testing before delivery
Service documentation
Customer satisfaction guarantee
Follow-up quality checks

8. Service Requests

8.1 How to Request Service

Contact our support team
Describe the service needed
Receive initial assessment
Schedule service appointment
Approve service quote

8.2 Required Information

Shoe model and size
Purchase date and location
Detailed description of issues
Service history
Preferred timeline

9. Service Guarantees

We stand behind our services with:

30-day warranty on repairs
Satisfaction guarantee
Price match on comparable services
Professional workmanship
Quality materials

10. Updates to Service Policy

Run Stride reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.